Privacy Policy

Effective Date: October 5, 2025
Last Updated: October 5, 2025
Company Name: B&D Residential Services LLC
Website: www.bdresidentialservices.com

Contact Email: info@bdresidentialservices.com

Phone: (512) 737-9967
Address: Austin, Texas, USA

1. Introduction

B&D Residential Services LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our client portal, request services, or subscribe to one of our maintenance plans.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect information directly from you, automatically through our website, and from third-party integrations (such as payment processors).

A. Information You Provide

When you use our services or fill out forms, we may collect:

Personal Information: Name, address, email, phone number.
Account Information: Username, password (encrypted), and membership ID.
Service Details: Home address, preferred service dates, and descriptions of maintenance or repair needs.
Payment Information: Billing details, subscription plan selections, and transaction history (processed securely through third-party platforms like Wix Payments, Stripe, or PayPal — we do not store full payment card data).
Communication Data: Emails, messages, or form submissions between you and our company.

B. Information Collected Automatically

When you browse our website or client portal, we may collect:

Device and Browser Data: IP address, device type, browser, and operating system.
Usage Data: Pages visited, time spent, clicks, and referring sites.
Cookies: Small data files used to enhance your website experience (see Section 8 below).

C. Information from Third Parties

We may receive limited information from:

Payment processors (transaction confirmations)
Scheduling or CRM software (service history)
Marketing tools (newsletter analytics)

3. How We Use Your Information

We use your information for purposes related to providing and improving our services, such as:

To schedule, perform, and manage maintenance or repair services.
To process payments, subscriptions, and renewals.
To create and maintain your account or client portal access.
To send appointment confirmations, reminders, and follow-ups.
To provide customer support and respond to inquiries.
To send important updates, invoices, or service notifications.
To analyze usage and improve our website or services.
To comply with legal, regulatory, or tax obligations.

4. How We Share Your Information

We do not sell or rent your personal information.
We may share your data only when necessary, such as:

With trusted service providers that help operate our business (e.g., payment processors, hosting providers, scheduling platforms).
With contractors or subcontractors performing maintenance services at your property, but only information necessary for the job (e.g., service address and work order details).
With law enforcement or regulators if required by law or to protect our legal rights.

All vendors and contractors are required to comply with confidentiality and data protection standards.

5. Data Storage and Security

We use Wix’s secure cloud hosting and industry-standard security measures to protect your data, including:

Encrypted connections (SSL) for all web traffic
Role-based data access control
Regular backups and account monitoring
Secure password and login management

However, no method of online transmission is 100% secure, and while we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to:

Provide services and fulfill contracts
Meet legal and tax requirements
Resolve disputes or enforce agreements

After this period, your personal data will be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights:

Access your personal information
Request corrections or updates
Request deletion of your account or data
Opt out of marketing emails at any time

To exercise any of these rights, please contact us at info@bdresidentialservices.com
.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable login sessions for your client portal
Remember preferences and enhance usability
Track site performance and analytics

You can adjust cookie preferences in your browser settings. Disabling cookies may affect portal functionality.

9. Email and Communication Preferences

By providing your email, you agree to receive:

Service confirmations and reminders
Invoices and payment receipts
Occasional updates or promotional offers (you can unsubscribe anytime)

10. Children’s Privacy

Our website and services are not directed toward children under 18 years of age. We do not knowingly collect information from minors. If you believe a child has provided personal data, contact us immediately.

11. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, payment platforms). We are not responsible for their content or privacy practices. Please review their policies separately.

12. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. The revised version will be posted on our website with an updated “Last Updated” date.

13. Contact Information

If you have questions about this Privacy Policy or your data, contact:

B&D Residential Services LLC
Address: Austin, Texas
Email: info@bdresidentialservices.com

Phone: (737) 377-3102